What to Do When You Have a Concern
Ladder of Referral
If a parent/guardian has a question or concern regarding their child's progress or well being within the school program, we urge you to follow the steps outlined below. Parent concerns about a student related to teaching staff should be referred first to the teacher. If your concern is not addressed to your satisfaction, then please follow the procedure outlined below:
Teacher
As soon as you have a concern, send a note, call, or email the teacher during school hours. Leave your name, phone number and time you can be reached. Please also follow this procedure for concerns about special programs and/or services. Teachers wish to hear more, not less, from parents. The majority of misunderstandings can be resolved with the teacher.
School Counselor
The School Counselor should be contacted before contacting the Principal.
Assistant Principal or Dean of Students
If the issue has not been resolved to your satisfaction, send a note, call, or email the Assistant Principal.
Principal
If the issue has still not been resolved to your satisfaction, send a note, call, or email the Principal.
Central Office
If necessary, the principal will direct you to staff at Norwalk Public School’s Central Office.
Superintendent and Board of Education
After appropriate discussion with Central Office personnel, decisions may be appealed first to the Superintendent and ultimately to the Board of Education. Any appeal to the Board should be in writing and signed.
If you have questions or concerns about a teacher, please begin by contacting the teacher first. If your concern is not addressed to your satisfaction, then please follow the procedure outlined below:
- Contact the Teacher
- Then contact the School Counselor, Dean, or Social Worker
- Then contact the Assistant Principal
- Then the Principal
- Then the Assistant Superintendent
- Then the Superintendent
- And last, the Board of Education
The Ladder of Referral is part of the NPS Behavior Interventions and Expectations Guide.